ALL SALES ARE FINAL; there are no cancellations, returns or exchanges.
Mask frames are a one-of-a-kind bespoke item. There are no refunds, exchanges or cancellations except where a rare manufacturing defect occurs.
If USER has any questions about their transaction, USER should contact support@CTbiotech.com.
USER should carefully enter all required information when submitting an order. USER is responsible for any errors made when entering their information, errors may result in issues such as a delay in processing the order or in delivery of products or in cancellation of order. Connecticut Biotech, LLC (“SITE”) reserves the right to have a third party fulfill the actual order. In nearly all cases, the FULFILLER and SITE will be the same entity.
In some cases, USER’s credit card may be charged by the FULFILLER responsible for fulfilling their order and not SITE. If USER has any questions about charges on USER’s credit card statement, USER should contact SITE at firstname.lastname@example.org.
In some cases, FULFILLER may attempt to authorize a debit card multiple times, creating several holds on USER’s account. This often happens when a third-party credit card processing company requires additional security verification such as a CVV, Zip Code, or address, or when USER’S information is incorrectly provided or mistyped. Though the FULFILLER will only clear USER’s transaction once, the hold(s) will temporarily lower USER’s available balance. Any hold(s) may take up to several days to clear.
USER agrees that FULFILLER has the right to collect payment for any order if FULFILLER has shipped the items purchased to USER. If a third party provider error, system error, or other payment processing error or problem of any kind results in an unprocessed payment and therefore USER’s payment card is not charged the total amount due even though the item(s) were shipped to USER, USER hereby authorizes FULFILLER to collect the amount of the total amount due, unless expressly prohibited by law, through whatever means FULFILLER deems appropriate. USER shall be responsible for any and all legal fees or collection costs incurred by USER, FULFILLER, and/or SITE associated with collecting payment. In no event will SITE or FULFILLER be responsible for such collection costs or legal fees.
SITE and or FULFILLER are responsible for the security of the cardholder data that SITE and FULFILLER are in possession of or otherwise stores, processes, or transmits on behalf of the USER.
International Orders placed by USER may be subject to delayed processing. SITE recommends that any USER placing an order on the SITE from outside the U.S. should contact their credit card company or financial institution prior to placing an order to prevent unnecessary delays or holds. Neither SITE, nor FULFILLER shall be responsible for delays, holds, or any extra fees associated with placing an International Order.
By placing an order, USER authorizes SITE to charge USER’s method of payment for the total amount, and any other optional services USER agrees to purchase. If you dispute a charge and it is determined that the charge was valid and not the result of credit card or other payment fraud, SITE has the right to seek payment, including all associated fees, by whatever means SITE deems appropriate, including but not limited to using collection agencies and legal remedies.
To protect USER from fraud, USER may be required to provide additional proof of identity on any order. Proof of identity may include but is not limited to a signed credit card authorization and/or photocopies of public documents such as a state driver’s license or federal passport.
All orders are delivered to USER using the delivery method chosen for the order. In some cases a User’s selected shipping must be upgraded without notice to USER and the USER will be charged for the upgraded shipping. Orders that require custom manufacturing will be shipped not later than fourteen days from the time when they are received. Some items may be shipped faster or slower depending on availability and nature of the item. USER accepts responsibility to remain informed of fulfillment timelines which are posted prominently on SITE. Some shipments may require direct signature at the point of delivery. By placing an order, USER understands and agrees to the following shipping terms:
Should USER be located outside of the United States, USER must choose an International Delivery option. If a domestic shipping option is chosen for an order to be shipped outside the United States, the shipping cost will be adjusted by the FULFILLER after the order is placed to use the International Rate.
If USER specifies a shipping address that does not allow for Delivery Verification, such as a Post Office Box, USER may be required to pay an additional fee to cover the additional risks associated with this type of order. If such a shipping address is used, the FULFILLER will, at their discretion, either contact USER about the additional fee prior to shipping or cancel USER’s order and notify USER of such cancellation. Shipments may require direct signature at the point of delivery. Once FULFILLER has shipped the products, it is USER responsibility to receive the package. Should the package be refused, undelivered, or returned, refunds or credits will not be issued by FULFILLER as per the all sales are final term of these Terms. If a package has been returned and must be re-shipped by the FULFILLER, it is the USER responsibility to contact the FULFILLER for re-shipping options. USER understands that additional delivery fees may be charged prior to reshipping.
USER agrees that USER is only authorized to visit, view and to retain a copy of pages of this SITE for USER’s own personal use, and that USER shall not duplicate, download, publish, modify or otherwise distribute the material on this SITE for any purpose other personal use, or to purchase products or merchandise, unless otherwise specifically authorized by SITE to do so. USER may not use any robot, spider, scraper, offline reader, site search/retrieval application or other manual or automatic device, tool, or process to retrieve or in any way reproduce, circumvent, or interfere with the Site or its contents, nor may USER use any automated software or computer system to search for, reserve, buy, or otherwise obtain products from SITE. USER may not submit any software or other materials that contain any viruses, worms, Trojan horses, defects, date bombs, time bombs, or other items of a destructive nature. The content and software on this SITE is the property of SITE and/or its suppliers and is protected by U.S. and international copyright laws.
The SITE may automatically produce search results that reference or link to third party websites throughout the Internet. SITE has no control over these sites or the content within them. SITE cannot guarantee, represent or warrant that the content contained in these third party sites is accurate, legal and/or inoffensive. SITE does not endorse the content of any third party site, nor does SITE warrant that such sites will not contain viruses or otherwise impact USER’s computer systems. By using the SITE to search for or link to another site, USER agrees and understands that USER may not make any claim against SITE for any damages or losses, whatsoever, resulting from use of the SITE to obtain search results or to link to another site. If USER experiences a problem with a link from the SITE, USER should notify SITE at email@example.com and SITE will investigate USER’s claim and take any actions SITE deems appropriate at SITE’s sole discretion.
SITE, in its sole discretion, and without prior notice, may terminate USER’s access to the SITE, cancel USER’s order or exercise any other remedy available to it. USER agrees that monetary damages may not provide a sufficient remedy to SITE for violations of these terms and conditions and USER consents to injunctive or other equitable relief for such violations. SITE may release USER’s information by operation of law, if the information is necessary to address an unlawful or harmful activity against SITE. SITE is not required to provide any refund to USER if USER is terminated as a user of this SITE.
For purposes of these TERMS, CONTENT is defined as any information, communications, software, photos, video, graphics, music, sounds, and other material and services that can be viewed by users on our site. This includes, but is in no way limited to, message boards, chat, and other original content. By accepting these TERMS, USER acknowledges and agrees that all CONTENT presented to USER on this site is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws, and is the sole property of SITE and/or its Affiliates. USER is only permitted to use the CONTENT as expressly authorized by SITE or the specific CONTENT provider. Except for a single copy made for personal use only, USER may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any documents or information from this site in any form or by any means without prior written permission from SITE or the specific CONTENT provider, and USER is solely responsible for obtaining permission before reusing any copyrighted material that is available on SITE. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. Neither SITE nor SITE’s affiliates warrant or represent that USER’s use of materials displayed on, or obtained through, SITE will not infringe the rights of third parties. All other trademarks or service marks are property of their respective owners. Nothing in these TERMS grants USER any right to use any trademark, service mark, logo, and/or the name of SITE or its affiliates.
SITE reserves the right to terminate the privileges of any USER who uses this SITE to unlawfully transmit or receive copyrighted material without a license or express consent, valid defense or fair use exemption to do so. After proper notification by the copyright holder or its agent to SITE, and confirmation through court order or admission by the USER that they have used this SITE as an instrument of unlawful infringement, SITE will terminate the infringing USER’s rights to use and/or access to this SITE. SITE may, also in SITE’s sole discretion, decide to terminate a USER’s rights to use or access to the SITE prior to that time if SITE believes that the alleged infringement has occurred.
SITE MAKES NO ASSURANCES THAT THE SITE WILL BE ERROR-FREE, UNINTERRUPTED, OR PROVIDE SPECIFIC RESULTS FROM USE OF THE SITE OR ANY SITE CONTENT, SEARCH OR LINK THEREIN. THE SITE AND SITE CONTENT ARE DELIVERED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. SITE MAKES NO ASSURANCES THAT FILES USER ACCESSES OR DOWNLOADS FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. SITE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED INCLUDING ALSO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SITE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, VICARIOUS, INCIDENTAL, SPECIAL, PUNITIVE, LOSS OF BUSINESS OR LOSS OF PROFITS OR CONSEQUENTIAL DAMAGES, WHETHER BASED UPON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT, NEGLIGENCE, PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
SITE DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTY USERS, SITE USERS, ADVERTISERS AND/OR SPONSORS ON THE SITE, IN CONNECTION WITH THE SITE SERVICE OR OTHERWISE RELATED TO USER USE OF THE SITE AND/OR THE SITE SERVICE.
Except in jurisdictions where such provisions are restricted, in no event will SITE be liable to USER for any indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits, even if SITE has been advised of the possibility of such damages. USER further agrees that the maximum available remedy on any successful claim is the greater of the choices listed in the paragraph above. Some jurisdictions do not allow the disclaimer of warranties or the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to USER.
USER agrees to indemnify and hold SITE, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of USER’s use of the SITE, including also USER’s use of the SITE to provide a link to another site or to upload content or other information to the SITE.
USER agrees that any controversy or claim arising out of or relating to the use of SITE will be governed by the laws of the State of Connecticut without regard to its conflict of law provisions. User agrees to personal jurisdiction by venue in the state and federal courts of the state of Connecticut, Hartford County.
Any controversy, claim, dispute, or other action, arising out of or relating to the use of SITE, any order placed on SITE, or these policies including any dispute over the validity, enforceability or scope of this arbitration provision (a “CLAIM” or “CLAIMS”) shall be resolved through binding arbitration administered by the American Arbitration Association (the “AAA”) in accordance with its Consumer Rules. SITE will pay all filing, administration, and arbitrator fees for any arbitration for a CLAIM of US$10,000 or less. If, however, the arbitrator finds that either the substance of the CLAIM or the relief sought in the CLAIM is frivolous or that the CLAIM was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all such fees will be governed by applicable AAA Rules. In such case, USER agrees to reimburse SITE for all monies previously disbursed by SITE that are otherwise USER’S obligation to pay under the AAA Rules. In addition, if USER initiates an arbitration for a CLAIM for more than US$10,000, the payment of fees will be governed by the AAA Rules. The AAA rules will determine whether the arbitration will take place through written submissions by USER and SITE, by telephone, or in person. SITE and USER shall both participate in the selection of an arbitrator. Any award issued through arbitration is enforceable in any court of competent jurisdiction.
BY AGREEING TO ARBITRATE, USER IS GIVING UP THE RIGHT TO LITIGATE (OR PARTICIPATE IN AS A PARTY OR CLASS MEMBER) ANY AND ALL CLAIMS IN COURT BEFORE A JUDGE OR JURY. INSTEAD, A NEUTRAL ARBITRATOR WILL RESOLVE ALL CLAIMS. IF USER DOES NOT WISH TO BE BOUND BY THIS ARBITRATION PROVISION, USER MUST NOTIFY SITE IN WRITING WITHIN 30 DAYS OF THE DATE THAT USER PLACES AN ORDER ON SITE. USER’S WRITTEN NOTIFICATION TO SITE MUST INCLUDE USER’S NAME, ADDRESS AND ORDER NUMBER AS WELL AS A CLEAR STATEMENT THAT USER DOES NOT WISH TO RESOLVE CLAIMS WITH SITE THROUGH ARBITRATION. WRITTEN NOTIFICATION SHOULD BE MAILED TO: ConnecticutBioTech, LLC. Attn: Legal Department/Arbitration, 75 Gerber Road East, Suite 100, South Windsor, CT 06074.
Any arbitration or trial of any CLAIM will take place on an individual basis without resort to any form of class or representative action (“CLASS ACTION WAIVER”). Regardless of anything else in this Arbitration Provision, the validity and effect of this CLASS ACTION WAIVER may be determined only by a court and not by an arbitrator. USER and SITE acknowledge that the CLASS ACTION WAIVER is material and essential to the arbitration of any disputes between the parties and is non-severable from the agreement to arbitrate CLAIMS. If the CLASS ACTION WAIVER is limited, voided or found unenforceable, then the parties’ agreement to arbitrate shall be null and void with respect to such proceeding, subject to the right to appeal the limitation or invalidation of the CLASS ACTION WAIVER. USER AND SITE ACKNOWLEDGE AND AGREE THAT UNDER NO CIRCUMSTANCES WILL A CLASS ACTION BE ARBITRATED.
All CLAIMS brought by USER against SITE must be resolved in accordance with this Arbitration and Dispute Resolution Section. All CLAIMS filed or brought contrary to this Arbitration and Dispute Resolution Section shall be considered improperly filed. Should USER improperly file a CLAIM, SITE may recover attorneys’ fees and costs up to US$1,000 from USER, provided that SITE has notified USER in writing of the improperly filed CLAIM, and USER fails to promptly withdraw the CLAIM after USER receives notice of improper filing from SITE.
SITE shall not be deemed in default or otherwise liable under these rules and policies due to its inability to perform its obligations by reason of any fire, earthquake, flood, substantial snowstorm, epidemic, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, cyber-terrorism, embargo, war, act of God, or any municipal, county, state or national ordinance or law, or any executive, administrative or judicial order (which order is not the result of any act or omission which would constitute a default hereunder), or any failure or delay of any transportation, power, or communications system or any other or similar cause not under SITE’S control (hereinafter all of the foregoing is collectively referred to as FORCE MAJEURE). Notwithstanding the foregoing, SITE shall be permitted to terminate this Agreement with or without notice to the USER in the event that USER is prevented from performing hereunder due to FORCE MAJEURE.
USER will select a username and password as part of the registration process. All USER account pages are protected with Secure Socket Layer (SSL) encryption. USER is fully responsible for maintaining the confidentiality of their username and password. USER agrees to immediately notify SITE at firstname.lastname@example.org should USER know, or have reasonable grounds to suspect, that the username or password have been compromised. SITE shall not be responsible for USER’s failure to abide by this paragraph. SITE may, in its sole discretion, terminate the USER’s account for any reason. Under no circumstances shall SITE be liable to USER or a third party for termination of a USER’s account.
SITE may allow third party advertisers to advertise on the SITE. SITE undertakes no responsibility for USER’s dealings with, including any on-line or other purchases from, any third party advertisers. SITE shall not be responsible for any loss or damage incurred by USER in its dealings with third party advertisers.
Attention California consumers! Please read carefully an updated section pertaining to your rights under the California Consumer Privacy Act (see “Rights of California residents under the CCPA” below).
SITE are the sole users of the information collected on this SITE. SITE only has access to or collects information that USER voluntarily gives SITE via email or other direct contact from USER, including, but not limited to name, address, email address, telephone number, credit/debit card information, and purchase information.
By submitting a telephone number on SITE, USER agrees that a representative of Connecticut Biotech, LLC. can contact USER at the number USER provided, potentially using automated technology (including texts/SMS messaging) or a pre-recorded message. USER consent is not an obligation to receive any products and/or services.
SITE may sell your personal information to non-financial organizations, such as companies engaged in direct marketing and the selling of consumer products and services.
SITE may also share USER’S information with affiliated entities of SITE to provide joint content and services, to market the products and services of such entities, or to solicit reviews from the USER about the SITE or transactions made on the Site.
In addition, SITE will respond to a verified law enforcement, or other governmental department request or subpoena relating to a criminal investigation, alleged illegal activity, identity theft, or a matter of national security, in which case USER’s personal information may be disclosed. In such events, SITE will disclose information relevant to the investigation such as name, city, state, zip code, telephone number, email address, fraud complaints, IP address, and credit card information. SITE may also share such information with third parties, such as license verification companies, for the purposes of investigating or preventing fraudulent activities. SITE reserves the right to report to law enforcement agencies any activities that it believes, in good faith, to be unlawful. In the case of identity theft, USER may authorize a law enforcement officer to request the records from SITE or USER may request that SITE send any records directly to a law enforcement officer.
SITE may also use and disclose USER’s information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by SITE about SITE USERS is among the assets transferred.
If required by applicable law, USER can do the following by contacting SITE via the email address or phone number listed below in the “Contact Us” section:
For more information regarding SITE’s Privacy Shield Framework and/or compliance with state-specific consumer privacy laws, please see below.
To stop receiving promotional or marketing emails or to opt-out of having USER’s information sent to third parties for marketing purposes, USER can follow the instructions in any promotional email USER receives from SITE. Even if USER opts out of receiving promotional or marketing emails, USER will still be contacted with transactional messages.
USER has the right to access their data and provide instructions on how to go about doing so.
An individual who seeks access, or who seeks to correct, amend or delete inaccurate data should direct their query to email@example.com. If requested to remove data, we will respond within a reasonable timeframe.
In addition, SITE participates in targeted advertising. SITE allows third-party companies to collect certain information when USER visits SITE to provide measurement services to SITE and target ads to USER. SITE uses this information to serve ads for SITE’S products or services or for the products or services of other companies when USER visits this SITE or other websites. These companies use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware or software information, cookie and session ID) and personally identifiable information (e.g. IP address) during USER’s visits to this SITE and other websites in order to provide advertisements about goods and services likely to be of greater interest to USER. These parties typically use a cookie, third party web beacon, or other similar technologies to collect this information.
SITE also works with third parties that collect information across various channels. Such third parties use this information to recognize USER across different channels and platforms, including but not limited to computers, mobile devices, and smart TVs, over time for advertising, analytics, attribution, and reporting purposes. USER’s data may be transferred outside of the country from which it was originally collected.
Some browsers have a ‘do not track’ feature that lets USER tell websites that USER does not want to have USER’s online activities tracked. Currently, SITE does not respond to browser ‘do not track’ signals, but SITE does provide USER the option to opt out of targeted advertising. To learn more about this type of advertising or to opt-out of this type of advertising, visit http://optout.aboutads.info/.
SITE does use flash cookies on the SITE. Flash cookies are small pieces of information stored and accessed by Adobe Flash. If you want to disable these Flash cookies, you’ll need to open the Adobe Settings Manager, accessible either by right-clicking “Flash Content” and clicking ‘Global Settings’, or by navigating directly to your storage settings through the Flash website. There you can clear some or all of your Flash cookies manually through the Website Storage panel, or even turn off Flash Storage completely. However, please remember this could prevent some parts of SITE from working properly.
We also use third-party technology services to better understand the needs of our website users. This enables us to optimize the services that we provide and your experience on the website.
SITE takes reasonable precautions to protect USER information. When USER submits sensitive information via the SITE, USER information is protected both online and offline.
Whenever SITE collects sensitive information (such as credit card data), that information is encrypted and transmitted to SITE in a secure way. USER can verify this by looking for a closed lock icon at the bottom of USER web browser, or looking for “https” at the beginning of the address of the web page. SITE is committed to not re-identifying sensitive information collected by SITE.
While SITE uses encryption to protect sensitive information transmitted online, SITE also protects USER information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which SITE stores personally identifiable information are kept in a secure environment.
Nonetheless, the transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically on the SITE, and transmission of such data is therefore entirely at your own risk.
Our SITE is designed and intended for those who have reached the age of majority (18 years of age). By using our SITE, you affirm that you are at least 18 years of age or older. We are not liable for any damages that may result from a user’s misrepresentation of age.
No one under age 13 is authorized to submit or post any information, including personally identifying information, on our SITE. Under no circumstances may anyone under age 13 use our SITE. Parents or legal guardians of children under 13 cannot agree to these Terms on their behalf.
CCPA provides California residents with specific rights regarding their personal information.
Access to Specific Information and Data Portability Rights
You have the right to request that the SITE disclose certain information to you about our collection and use of your personal information over the past twelve (12) months. Once we receive and confirm your verifiable consumer request, we will be able to disclose to you:
Deletion Request Rights
You have the right to request that the SITE delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
Personal Information Sales Opt-Out Rights
If you are a California resident, you may request to opt-out of the sale of your personal information by filling out the form below: Consumer Information Request Form. You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request.
Exercising Access, Data Portability, and Deletion Rights
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by:
Only you, or your duly authorized representative, may make a verifiable consumer request related to your personal information.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. In your request, you need to provide enough information that allows us to reasonably verify that you are the person that we collected information about.
Making a verifiable consumer request does not require you to create an account with us.
We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.CT